Terms And Conditions

Travel Terminus Private Limited located at:
407-412, President Plaza, Thaltej, SG Highway
380058, Gujarat, Ahmedabad, India

By accessing this website we assume you accept these terms of service in full. Do not continue to use Travel Terminus Partner website if you do not accept all of the terms of service stated on this page.

The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms of service.

“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of India.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

In this Agreement, the following terms shall have the meanings ascribed to them below:

• "Travel Terminus" / "TT"
  The flight booking supplier operating the Platform and issuing tickets to registered B2B Agents.
• "Agency" / "B2B Agent"
  Any travel agent, travel management company, or corporate booking entity that has completed the registration process and been approved by TT.
• "Platform"
  The Travel Terminus online booking engine, back-office system, API connections, and any associated booking interfaces.
• "Ticket"
  Any airline ticket, electronic ticket (e-ticket), or booking confirmation issued via the Platform.
• "Invoice"
  Any bill, statement, or charge document issued by TT to the Agency for Tickets or services.
• "Fare Rules"
  The conditions set by the operating airline governing refunds, changes, cancellations, and other ticket restrictions.
• "GDS"
  Global Distribution System (e.g., Amadeus, Sabre, Galileo) used to source and book airline inventory.
• "Low-Cost Carrier" (LCC)
  A no-frills airline that operates outside standard GDS distribution and imposes its own non-refundable ticketing rules.
• "Cancellation"
  A customer cancellation of a flight is when the traveller requests to cancel their confirmed booking prior to travel, subject to the airline’s fare rules and applicable cancellation charges.
• "Refund"
  Refund to customer after flight cancellation (by customer) means the amount returned to the passenger after they voluntarily cancel their flight booking, as per the airline’s fare rules and applicable deductions.

2.1 Eligibility

• The Agency must be a legally registered business entity in its country of operation.
• The Agency must hold all applicable travel agent licences, IATA accreditation (where required), or equivalent regulatory approvals.

1. PAN Card and Certificate of Incorporation for India

2. Certificate of incorporation for Travel Businesses outside India

• Individuals or entities operating as retail travel agencies selling directly to the public without a valid trade licence are not eligible for B2B registration.

2.2 Registration Process

1. The Agency must complete the TT B2B Registration Form accurately and in full.
2. TT reserves the sole right to approve or reject any registration at its discretion, without being required to provide a reason.
3. Upon approval, TT will issue the Agency with login credentials granting access to the Platform.
4. The Agency is solely responsible for maintaining the confidentiality of its credentials and for all activities conducted through its account.
5. Any suspected unauthorised access or security breach must be reported to TT immediately.

2.3 Sub-Agents

The Agency may not grant Platform access to sub-agents, franchisees, or third parties without the prior written consent of TT. The Agency remains solely liable for all bookings and transactions conducted under its account, regardless of who makes them.

3.1 General Booking Obligations

• All bookings must be made in good faith for genuine travel requirements.
• The Agency is responsible for ensuring that all passenger data (name, date of birth, passport number, nationality, contact details) entered at the time of booking is accurate and complete.
• TT accepts no liability for booking errors, including misspelled names or incorrect travel dates, that result from inaccurate data submission by the Agency.
• It is the Agency's obligation to review all booking details before confirming a purchase.

3.2 Passenger Name Changes

Due to the operational constraints of airline reservation systems and GDS platforms, passenger name corrections or changes may not be permitted after ticketing. Any permitted name change will be subject to the relevant airline's Fare Rules and may incur additional charges. TT accepts no responsibility for bookings that are cancelled by the airline due to name discrepancies.

3.3 Duplicate Bookings

Duplicate bookings (i.e., more than one active reservation for the same passenger on the same route and date) are strictly prohibited. Airlines may unilaterally cancel all duplicate bookings without notice and without refund. TT bears no responsibility for losses arising from duplicate bookings made by the Agency.

3.4 Special Passengers

Tickets for unaccompanied minors, passengers requiring special assistance, pregnant passengers beyond 28 weeks, or medically unfit travellers must be booked directly through the relevant airline or through a specialist agency. TT does not accept bookings for such passengers via the Platform.

3.5 Low-Cost Carrier (LCC) Bookings

• LCC tickets must be purchased immediately and cannot be held or reserved.
• LCC fares are typically non-refundable. Any changes (name, date, route) are subject to LCC-specific policies and may attract significant additional charges.
• The Agency must familiarise itself with the individual LCC's policies before booking.

4.1 Fares

• All fares displayed on the Platform are subject to availability and may change at any time until a booking is confirmed and ticketed.
• Fares are displayed in the currency specified on the Platform. Currency conversion charges, if applicable, are the Agency's responsibility.
• TT's service fees and applicable taxes are included in the quoted price unless stated otherwise.

4.2 Invoicing

1. TT will issue an Invoice to the Agency for each confirmed Ticket or batch of Tickets.
2. The Agency must review each Invoice and raise any disputed items in writing within five (5) business days of the Invoice date. Failure to do so shall constitute acceptance of the Invoice.
3. All payments must be received by TT within seven (7) calendar days of the Invoice date, unless a credit arrangement has been agreed in writing.
4. Where a credit account is in place, all payments received by TT shall first be applied to the oldest outstanding balance before being applied to the most recent Invoice.

4.3 Late Payment

Accounts not settled by the due date will be subject to a finance charge at the maximum rate permissible under applicable law, calculated from the due date until full payment is received. TT reserves the right to suspend Platform access and withhold ticket issuance until all overdue amounts are settled.

4.4 Debt Recovery

The Agency is liable for all costs incurred by TT in recovering unpaid amounts, including but not limited to reasonable legal fees, collection agency charges, court costs, and administrative expenses.

5.1 Accepted Payment Methods

TT accepts the following payment modes, subject to prior agreement:

• Bank Transfer / Wire Transfer
• Tickets will be issued upon confirmation of funds received in TT's designated account. The Agency bears all bank transfer charges.
• Payment via Payment gateway:

1. Credit Card / Debit Card: Tickets are issued immediately upon successful charge authorisation. The Agency warrants that it has the authority to use any card submitted for payment.

2. UPI Payments (Indian Customers) – Payment charges may apply

3. Net Banking (Indian customers) – Payment charges may apply depending on the bank.

4. Pre-loaded Deposit Account

• Agencies may maintain a deposit balance with TT. Booking amounts will be debited in real-time. Tickets are issued automatically upon booking confirmation. The Agency must ensure the deposit account maintains adequate funds at all times.

5.2 Data Security

TT does not store card data on its servers. All payment processing complies with PCI DSS Level 1 standards. Data is transmitted under SSL/TLS encryption.

5.3 Currency

All transactions are processed in the currency specified on the Platform or Invoice. Where the Agency's bank card currency differs from TT's billing currency, conversion rates applied by the Agency's bank are outside TT's control.

6.1 Cancellations & Refunds

• Refund eligibility is strictly governed by the applicable airline's Fare Rules. Non-refundable tickets will not be refunded.
• All refund requests must be submitted through the Platform or to the TT Operations team in writing.
• Approved refunds are subject to TT's Refund Processing Fee, in addition to any airline cancellation penalties.
• Refund amounts will be credited to the Agency's deposit account or returned via the original payment method, at TT's discretion, within the timeline stipulated by the airline.
• Cash refunds are not available.

6.2 Exchanges / Date Changes

• Ticket exchanges or date changes are subject to airline Fare Rules and may attract airline rebooking fees plus TT's Exchange Service Fee.
• The Agency must request changes via the Platform before the original flight departure. Post-departure changes are not permitted.

6.3 Chargebacks

Chargebacks raised without prior written notice to and resolution attempt with TT are considered a material breach of this Agreement. Each chargeback will attract a Chargeback Administration Fee as listed in the Fee Schedule, in addition to full recovery of the original amount. TT reserves the right to suspend or terminate the Agency's account upon initiation of a chargeback.

7.1 Airline Schedule Changes

TT is not responsible for any schedule changes, route alterations, cancellations, delays, or any operational decision made by the airline. It is the Agency's responsibility to notify passengers of the requirement to reconfirm their flights with the operating airline at least 72 hours before departure.

7.2 Passenger Responsibilities

• Passengers must check in within the airline's stipulated check-in window.
• Where online check-in is mandated by the airline, failure to comply may result in additional airport check-in fees for which TT bears no responsibility.
• Passengers are responsible for compliance with all airport, customs, immigration, and health regulations.

7.3 Force Majeure

TT shall not be liable for any failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, civil unrest, war, strikes, or failure of third-party systems (including airline reservation systems and GDS platforms).

The Agency assumes full responsibility for advising its customers on applicable passport, visa, and immigration requirements for all countries on the itinerary, including transit destinations. TT does not verify or warrant the sufficiency of travel documentation for any passenger.

The Agency shall direct customers to authoritative resources, including IATA Travel Centre (www.iatatravelcentre.com) and the relevant embassy or consulate of the destination country.

TT accepts no liability for passengers refused boarding, denied entry, detained, or repatriated as a result of inadequate or invalid travel documentation.

9.1 Intermediary Role

TT acts as an intermediary between the Agency and the airline or other travel service providers. TT is not the carrier, hotel operator, or direct provider of the underlying travel service.

9.2 Exclusion of Warranties

TT disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or description of tickets and travel services. TT does not warrant uninterrupted or error-free operation of the Platform.

9.3 Cap on Liability

To the fullest extent permitted by applicable law, TT's total aggregate liability to the Agency, whether in contract, tort, or otherwise, shall not exceed the amount of the specific Invoice giving rise to the claim.

9.4 Exclusion of Consequential Loss

In no event shall TT be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including loss of profits, loss of business, loss of data, or any other economic loss, even if TT has been advised of the possibility of such damages.

The Agency agrees to defend, indemnify, and hold harmless Travel Terminus, its directors, officers, employees, affiliates, and agents (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Any breach by the Agency of this Agreement;
• Any negligent or wrongful act or omission by the Agency, its employees, or sub-agents;
• Any claim made by a passenger or end-customer against TT relating to bookings made by the Agency;
• The Agency's failure to comply with applicable laws, regulations, or airline Fare Rules;
• Any misrepresentation made by the Agency to its customers regarding the scope or terms of travel services.

All fares, net rates, commission structures, back-office data, and pricing information provided by TT to the Agency are strictly confidential. The Agency undertakes not to disclose any such information to any third party, competitor, or unauthorised individual without the prior written consent of TT.

This confidentiality obligation shall survive the termination of this Agreement for a period of three (3) years.

All content, software, branding, trademarks, logos, system designs, booking engine code, and associated documentation on the Platform are the exclusive intellectual property of Travel Terminus. The Agency is granted a limited, non-exclusive, non-transferable licence to use the Platform solely for the purpose of booking travel services as contemplated in this Agreement.

The Agency must not reproduce, republish, copy, distribute, modify, reverse-engineer, or create derivative works from any Platform content or software without TT's prior written consent.

13.1 Suspension

TT may suspend the Agency's Platform access with or without notice in the following circumstances:

• Non-payment of any outstanding Invoice by the due date;
• Suspected fraudulent activity or misuse of the Platform;
• Breach of any term of this Agreement;
• Any legal, regulatory, or compliance concern.

13.2 Termination

Either party may terminate this Agreement by providing thirty (30) days' written notice. TT may terminate this Agreement with immediate effect if the Agency becomes insolvent, enters into bankruptcy or liquidation proceedings, makes an arrangement with its creditors, or ceases to carry on business. Upon termination, all outstanding amounts become immediately due and payable.

13.3 Effect of Termination

Upon termination, the Agency must immediately cease all use of the Platform. Any bookings confirmed prior to termination shall be honoured subject to the applicable Fare Rules and payment obligations. TT's right to pursue outstanding debts and enforce confidentiality obligations survives termination.

TT collects and processes personal data of the Agency's personnel and passengers in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) where applicable.

The Agency warrants that it has obtained all necessary consents from passengers to share their personal data with TT and the relevant airline for the purpose of booking and fulfilling travel services.

TT will not sell or disclose passenger or Agency personal data to third parties except as required for the provision of travel services, compliance with legal obligations, or fraud prevention.

15.1 Entire Agreement

This Agreement, together with any applicable Invoice and published Fee Schedule, constitutes the entire agreement between TT and the Agency and supersedes all prior negotiations, representations, or agreements relating to the subject matter hereof.

15.2 Amendments

TT reserves the right to amend this Agreement at any time. Amendments will be communicated via the Platform or by email to the Agency's registered address. Continued use of the Platform following notification of amendments constitutes acceptance.

15.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15.4 Waiver

TT's failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision in any subsequent instance.

15.5 Assignment

The Agency may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of TT. TT may assign its rights and obligations to any affiliate or successor entity without restriction.

15.6 Notices

All notices under this Agreement must be in writing and delivered by email to the registered addresses of each party, or by certified mail. Notices sent by email are deemed received upon confirmation of delivery.

This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved amicably through good-faith negotiations between the parties.

If the dispute is not resolved within thirty (30) days of the commencement of negotiations, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Ahmedabad, Gujarat, India. The proceedings shall be conducted in the English language.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.