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Frequently Asked Questions

Agent Registration

9 questions

Travel Terminus is a B2B flight booking platform built for travel agents, agencies, TMCs, DMCs and tour operators. It’s also suitable for businesses that want to start selling flights alongside their existing services. The platform gives you access to competitive fares, a fast booking system and tools designed to help you scale your travel business.

You can register by filling out the agent registration form on our website. After submission, our team reviews your details, completes the KYC process and activates your account.

To register on Travel Terminus, you’ll typically need the following:

  • Agency Name & Basic Details
  • Contact Person Details (Name, Email, Mobile)
  • Agency Address
  • Preferred Currency
  • Identity Proof (PAN / Government ID)
  • GST Details (for India-based agents)
  • Certificate of Incorporation or Business Registration Proof (for companies)

To register on Travel Terminus, you’ll typically need the following:

  • Agency Name & Basic Details
  • Contact Person Details (Name, Email, Mobile)
  • Agency Address
  • Preferred Currency
  • Identity Proof (PAN / Government ID)
  • GST Details (for India-based agents)
  • Certificate of Incorporation or Business Registration Proof (for companies)

You can submit all details through the registration form here:
https://travelterminus.com/travel-agent-registration

In most cases, your Travel Terminus partner account is activated shortly after you submit the registration form. If all details are provided correctly, activation is usually quick.

In some cases, if information is incomplete or needs clarification, the process may take up to 24 hours.

Yes, individual travel agents and freelancers can register, even without a full company setup. Travel Terminus is designed to support everyone from startup agents to established enterprise travel businesses.

Yes, our customer support team provides onboarding assistance, including a demo of the platform and guidance on how to start booking.

Yes. Once your account is active and your Travel Terminus account is funded, you can start booking instantly.

Yes, Travel Terminus supports travel agents globally. The platform offers multi-currency support and access to a wide range of international flight inventory, allowing agents from different countries to search, book and manage flights easily.

Yes, depending on your business volume, you may be assigned a dedicated account manager to assist with bookings, pricing and support.

Features

14 questions

The B2B portal is a unified dashboard where travel agents can: search domestic and international flights with live fares, compare options across multiple airlines and fare types, make instant bookings with PNR confirmation, manage bookings (reissues, cancellations, changes), add markups and control pricing, view booking history and reports and manage multiple sub agents if needed.

Yes, The platform supports both domestic and international flights in real time from a single interface. You can search, compare and book flights across all routes and filter results by number of stops, baggage allowance, fare type, departure timing and airline.

Yes, The Travel Terminus mobile app is available on both Android (Google Play) and iOS (App Store). You can search flights, confirm bookings, manage post-booking operations and serve customers from anywhere without needing to be at your desk.

Yes, The platform includes markup and pricing controls. You can define how much margin you want to add on top of the base fare, configure pricing rules for different routes or fare types and manage your profitability without affecting the underlying fare from the airline. These controls are available at the agent or platform level.

Travel Terminus provides access to multiple fare types:

  • Published Fares - Standard publicly available airline fares
  • NDC Fares - Airline-direct fares with richer content and better pricing
  • GDS Fares - Global Distribution System content
  • LCC (Low Cost Carrier) - Direct budget airline fares
  • SOTO Fares - Tickets issued outside the country of travel
  • Private/Contracted Fares - Negotiated fares with higher margins
  • Instant Series Fares - Pre negotiated bulk fares, instantly available
  • Corporate Fares - Special fares for businesses with added flexibility
  • SME Fares - Exclusive deals for small and medium enterprises
  • Flexi Fares - Flexible tickets with easy change/refund terms

Yes, the platform allows you to offer seat selection (both pre and post booking) along with ancillaries such as meals, extra baggage and special assistance for both domestic and international flights. Availability of pre and post booking ancillaries depends on the airline and the specific fare rules.

Yes, Travel Terminus is designed to speed up your workflow with fast search, instant quotations and a simple booking process.Our goal is to help you complete a booking within a minute, so you can focus more on your customers instead of the platform.

Yes, Travel Terminus aggregates fares from direct airlines, GDS, and trusted wholesalers. It automatically displays the most competitive available rates from these sources, helping you offer the best prices to your customers.

Yes, you can manage and track all your bookings from a single dashboard. It allows you to view booking details, status, history and take actions like modifications or cancellations easily.

Travel Terminus gives you access to 700+ domestic and international airlines through GDS, direct airline integrations and trusted wholesalers, covering major global routes.

Yes, Travel Terminus includes both low cost carriers and full service airlines, giving you flexibility to offer the right options based on your customer’s budget and preferences.

Yes, the platform provides real time inventory and pricing, ensuring you always see the latest availability and fares while searching and booking.

No, Travel Terminus is a web based platform. You can access it directly from your browser without installing any software.

Yes, you can create and manage multiple user or staff accounts. This allows your team to access the platform with controlled permissions and handle bookings efficiently.

Bookings & Ticketing

14 questions

Yes, for low cost carriers (LCC), you receive instant ticket confirmation right after booking. For full service airlines (FSC), ticketing is usually completed within the next hour at the time of booking. Travel Terminus does not delay the ticketing process it depends on the airline’s system. Our automated system continuously fetches the ticketing status and updates it in real time on the platform.

No, there is no fixed limit on the number of bookings you can make per day. You can book as many flights as needed, depending on your account balance and airline availability.

The PNR is generated automatically by the airline or GDS and instantly in your booking details. In some cases, a GDS PNR is given first, followed by the airline PNR after ticketing. Travel Terminus always updates the latest PNR in the system.

Yes, you can resend tickets anytime directly from the booking details page via email or share options.

All issued tickets are available in your booking list section, where you can view full details such as itinerary, booking status, PNR, ticket number, passenger information and also send or download e tickets and invoices.

Yes, you can download tickets in PDF format anytime from the booking details page.

Passenger changes depend on airline rules. Minor corrections may be allowed, but major changes usually require cancellation and rebooking.

Yes, date changes are possible if the fare allows it. Charges and fare differences may apply based on airline policies.

Yes, you can request a ticket reissue directly through the platform. Simply fill out the reissue form and our support team will review your request and process it with the airline, based on fare rules and airline policies.

Partial changes (like one passenger or one sector) are supported if the airline allows it. The system processes changes based on fare rules.

Yes, upgrades or downgrades are possible depending on availability and fare rules, along with applicable charges.

Yes, the platform supports special service requests such as meals, wheelchair assistance, seat preferences and other airline specific services. Availability depends on the airline and fare type.

Yes, you can save passenger details in the system, making future bookings faster and reducing manual entry.

Yes, the system validates passenger details during the booking process to minimize errors, but it’s always recommended to review the information before confirming the ticket. Final verification will be done by the airlines.

Fares & Pricing

6 questions

Travel Terminus provides special agent fares directly, helping you offer competitive pricing and maintain better margins for your business.

No, there is no fixed limit. You can apply markup based on your business strategy, keeping airline fare rules and market competitiveness in mind.

Yes, you can manage different margins for different customers or segments, allowing you to customize pricing based on your business needs.

Yes, flight prices can change in real time based on airline availability and demand. The system always fetches the latest fare before confirmation.

You can review the final price on the booking review page before issuing the ticket. This includes fare, taxes and any applied markup, so you can confirm the exact amount before proceeding.

Fare holding depends on the airline and fare type. Some airlines allow hold options for a limited time, while others require instant ticketing. Availability of this feature will be shown during the booking process.

Payments

11 questions

You can add balance using bank transfer, wire transfer, UPI, credit/debit cards, or other supported methods. Instant top-up options reflect immediately, while bank or wire transfers may take some time before the balance is added to your account.

The platform works on an advance payment model. You add funds in advance, and the booking amount is deducted from your balance when you confirm a booking.

Yes, your advance balance can be used for all supported bookings, including domestic and international flights.

Yes, the amount is deducted instantly at the time of booking confirmation to secure the fare and issue the ticket.

Yes, you can view complete transaction history in your dashboard, including all credits, debits and booking details.

Refunds are processed based on the airline’s cancellation policy and fare rules. Once the airline approves the refund, the amount is credited back to your account balance after applicable charges.

Yes, once the airline processes the refund, the amount is credited back to your advance balance after applicable charges and airline policies.

Refund timelines depend on the airline and fare rules. In most cases, refunds are processed within a few days to a couple of weeks after approval.

Yes, all payments and transactions are handled through secure systems to ensure your data and funds are protected.

Yes, you receive instant confirmation for every successful transaction, including bookings and balance updates.

If a payment fails but the amount is deducted, it is usually reversed automatically by the payment provider. If not, our customer support team will assist in resolving and refunding the amount.

Cancellations & Changes

7 questions

You can request a cancellation directly from your B2B panel. Once submitted, our customer support team is notified immediately and will coordinate with the respective airline to process the cancellation as per their rules.

You can raise a cancellation request directly from the platform. Once submitted, our team will process it with the airline based on their cancellation rules and policies.

Cancellation charges depend on the airline, fare type and timing. Airline penalties apply and Travel Terminus only charges a standard service fee with no hidden charges.

You need to raise a cancellation request first. Our support team will check the exact charges with the airline and share the details with you. Once you confirm, we proceed with the cancellation.

Refunds are credited back to your account balance on the platform, based on airline approval and applicable charges.

If your refund is delayed, you can contact our support team for assistance:

Our team will check the status with the airline and update you.

No, void requests are not supported on the Travel Terminus platform.